服务及质量保证

Xi'neng Service purposes

With professional technical knowledge and good professional quality, we provide customers with services from pre-order information, product contract signing, product production process, product delivery and delivery, product installation and commissioning, product use process, product post-maintenance process. We create brand by service and benefit by service. Customer satisfaction is our greatest reward.

Quality assurance

I am responsible for the quality

Implementing "Three Guarantees" within the Product Quality Assurance Period

We guarantee to repair: During the warranty period, the company shall bear all the repair costs incurred by manufacturing reasons.

Replacement: During the warranty period, if the product has serious quality problems and cannot be repaired, the company will be responsible for the replacement;

Return: During the warranty period, if the product has serious quality problems and has passed the contract exchange procedure, the company will be responsible for the return of the contract.

Fast professional service outlets

Our company's service network covers 15 regions of the country, and more than 30 professional service engineers are dedicated to serving you.

Service Process

Pre-order of products

We will send professional technicians and sales engineers to communicate with customers in order to help them choose the type economically, effectively and reasonably. We will promptly respond to customer inquiries and provide relevant information and technical solutions.

Signing of Product Contract

We will clarify the relevant requirements and supply scope with customers and confirm the technical documents. We will sign and perform the contract in a fair, honest, responsible and law-abiding manner.

Product Manufacturing Process

We will track the product processing process in time to ensure that the contract agreed delivery time, timely communication with customers on-site progress, and contact customers on-site supervision and inspection.

Product Delivery

We will communicate with customers to confirm the delivery period and assist customers in transportation and freight forwarding.

Installation and commissioning of products

We will provide customers with installation and commissioning technical guidance, provide installation technical support, help to solve the problems in the installation and commissioning process of customer boiler equipment, and also provide customers with boiler management personnel and furnace operator operation training.

Post-product Maintenance

During the whole process of using the boiler, we will visit the customers regularly to know the use of the products. At the same time, it provides customers with boiler maintenance guidance and service technical support. Finally, we will provide users with all kinds of spare parts for a long time.